IT management

IT career paths

• What is emotional intelligence (EI)?

  Emotional intelligence (EI) is the area of cognitive ability that facilitates interpersonal behavior.

• What is an IT project manager?

  An IT project manager is a professional charged with overseeing the process of planning, executing and delegating responsibilities around an organization's information technology (IT) pursuits and goals.

• What is a CVO (chief visionary officer)?

  The CVO (chief visionary officer) is a newer C-suite title where the holder is expected to have a broad and comprehensive knowledge of all matters related to the business of the organization, as well as the vision required to steer its course into the future.

IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

• What is tool sprawl? Explaining how IT teams can avoid it

  Tool sprawl is the accumulation of many IT tools by an organization, leading to inefficiency and data siloing.

• What is quantum in physics and computing?

  A quantum, the singular form of quanta, is the smallest discrete unit of any physical entity. For example, a quantum of light is a photon, and a quantum of electricity is an electron.

• What is a domain controller?

  A domain controller is a server that processes requests for authentication from users and computers within a computer domain.

Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

• What are port numbers and how do they work?

  A port number is a way to identify a specific process to which an internet or other network message is to be forwarded when it arrives at a server.

• What is IMAP (Internet Message Access Protocol)?

  IMAP (Internet Message Access Protocol) is a standard retrieval protocol for receiving email.

• What is cyberstalking and how to prevent it?

  Cyberstalking is a crime in which someone harasses or stalks a victim using electronic or digital means, such as social media, email, instant messaging (IM) or messages posted to a discussion group or forum.

Project management

Terms related to project management, including definitions about project management methodologies and tools.

• What is a think tank?

  A think tank is an organization that gathers a group of interdisciplinary scholars to perform research around particular policies, issues or ideas.

• What is root cause analysis?

  Root cause analysis (RCA) is a method for understanding the underlying cause of an observed or experienced incident.

• What is cost management? Definition, steps and benefits

  Cost management is the process of planning and controlling a business budget. A good cost management system helps an organization estimate and allocate its budget.

Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

• What is computer memory and what are different types?

  Memory is the electronic holding place for the instructions and data a computer needs to reach quickly. It's where information is stored for immediate use.

• What is root cause analysis?

  Root cause analysis (RCA) is a method for understanding the underlying cause of an observed or experienced incident.

• What is a word in computing architecture?

  In computing architecture, a word is a fixed unit of data containing a specific number of bits that can be addressed and moved between storage and the computer processor.